Some deliveries will require a signature on arrival. Usually, we will send an email, if you have ordered via our shopping cart, to let you know that the package is on its way. Please be sure to arrange for someone to sign for the package on delivery, or that you can sign for it yourself. Unfortunately, we cannot be sure what day or time of day that a package will arrive but if a tracked service is used, we may be able to give better information.
LOSS OR DAMAGE IN TRANSIT - VERY IMPORTANT
We do require your co-operation in the event of problems with the packages sent out. IMPORTANT: The following steps are required from you -
a) If you are asked to sign for a package, you should either check the contents first, or sign "UNCHECKED".If you do not follow the above requirements, there may be no entitlement to replacement goods from ourselves.
b) Any damage should be reported to the delivery driver and they should provide some written acknowledgement.
c) All goods and packaging must be retained for later inspection.
Should you wish to insure against the damage then please select "Add Insurance" during the check-out process. If you do not request insurance then we cannot accept liability for replacement of lost or damaged goods unless negligence on our part is apparent. Therefore, it is strongly recommended that you do opt to request insurance on goods that you order or that you make your own separate arrangements to insure the goods.
We all know that insurance comes with lots of small print so to protect you and us from potential problems, it is vital that points a), b) and c) above are followed.
WHO WE ARE
Your order for products available from this site will be sent to R P Day & Co, 15 Tunwell Greave, Sheffield, S5 9GB, England.
All warranties, descriptions, guarantees and after-sales service will be provided by the manufacturers. You may telephone your order here to - UK 44 114 2467240. Within the UK, simply dial 0114 2467240. Or fax us on - UK 44 114 2467240. Within the UK 0114 2467240. R P Day & Co will pass your order to the manufacturers as soon as possible.
We do not have any showroom, agents, brochures, catalogues or leaflets that we can refer to you, other than the catalogue which you may download from this site. By avoiding all costs associated with these, we can keep our prices to an absolute minimum.
R P Day & Co are the operators of the web site Sheffield on the Internet at www.SheffieldOnTheInternet.co.uk, a site which was established in 1995. This cutlery site grew out of an offshoot from the Sheffield site and we have been delighted to be able to supply top quality Sheffield cutlery around the world.
DELAYS / WHEN WILL YOUR ORDER BE READY?
The following timescales are not 100% guarantees -
Items under the "Sheffield Cutlery" brand are made to order and might need 7-10 weeks to be available, occasionally longer.
The factory may combine small orders with orders from other customers for the same pattern so that they are making more efficient use of their production machinery. This may mean that a small order will take a little longer than normal.
Goods made by Arthur Price are often readily available, typically within 7-10 days, occasionally 2-3 weeks. Sterling Silver items from Arthur Price of England will need approx 12 weeks to make.
Knives from Arthur Wright or from Reg Cooper are often in stock but if we are out of stock, they can take some weeks to be made, longer if you ask for special requirements e.g. engraving.
Granton knives usually take 2-4 weeks on average.
If the manufacturers are Elkington (EPNS) or James Dixon (Sterling Silver) they currently have time-to-completion of an estimated 12 weeks for the manufacturing process. Sterling silver items need to be hallmarked which involves the goods spending some time at the Assay Office in Sheffield. This can add a week or so onto the time-to-completion period.
Multi-function knife/tool sets and Party Forks/Sporks are usually always in stock.
As soon as we have more accurate delivery date information, we will pass this on to you. We cannot be held responsible for any delays beyond the control of R P Day & Co.
If you have a short or important deadline, please ask before ordering. If you order and cancel, there may be cancellation fees.
Please note that most factories shut down for 2 weeks in summer and also for the full Christmas to New Year period. Please take this into account when calculating probable completion dates and order extra early at these times.
Small orders can cause problems for Elkington/James Dixon where, for example, a non-mainstream pattern is ordered. They may delay commencing work on these orders until it is appropriate to set up the machinery to produce a larger number of pieces. Regrettably, these orders can take rather longer than 12 weeks to finalise. If you have a strict deadline, please ask before placing your order. Remember that once an order is placed, it is taken as a firm order notwithstanding the time needed by the factory to manufacture the goods, and any later cancellation is subject to the terms in the "Returns & Cancellations of Orders" paragraph above.
Please note that for silver or silverplated items which have a blade, e.g. table knives or fruit knives, the blade itself may be made of stainless steel. This is because silver is not a strong enough metal for such purposes. This may result in a slight colour difference. The use of stainless steel for blades is standard practice and will ensure a longer life for your cutlery.
Please also note that silver items may be subject to a silver surcharge. The surcharge can change frequently. The surcharge does not apply to silver plate items despite some items having up to a generous 35/40 micron thickness of silver plate coating (Special Offer items may not be so thickly plated). LATEST - surcharges are re-appearing given the big rise in the cost of silver in recent months. Please ask before ordering sterling silver (EPNS still unaffected).
EPNS means electro-plated nickel silver. Despite its name, nickel silver contains no silver at all, but is a base metal alloy of nickel, zinc & copper. A layer of pure silver is deposited electrolytically on this base metal to give a silver finish. The thickness of the plating varies from pattern to pattern and from maker to maker. Check the description of each for confirmation of the thickness of plating.
Manufacturers may also use stainless steel as the base metal onto which silver is plated (EPSS).
UK postal services and couriers are now imposing restrictions on the types of goods that they will accept and carry. So far as our web site is concerned, the possibly affected items will be the Bowie Knives, Pocket Knives and similar products. These may be classed as "weapons" and could be returned to us, or even confiscated. Originally their leaflet related only to goods sent via international mail but UK deliveries are now included.
We hope that our products will not be affected and we will do our best to minimise the risks of loss. If you live outside the UK, we will have to ask you to check your countries rules and regulations as to whether our knives can be delivered to you. Customers in the UK would need to be aware of the risks which we think are small, but not zero. We ask you to take responsibility for the consequences of your countries regulations vis-a-vis whether knives can be delivered. If you believe that there is a risk of non-arrival, please ask us for guidance before ordering. If you do order and the goods are later withheld because of postage-carrying restrictions then this is not our responsibility.
Please do not ask for parcels to be marked with a lower value than their actual contents, for misleading documentation to be sent with the consignment, or for no documentation to be sent. We appreciate that your national customs services may wish to levy duty on imports but we cannot agree to conspire to defraud them of duties which are legally payable. Any import, customs or other local duties will be your own responsibility and you will be regarded as accepting this when making your order.
If you have any questions about our service, the goods, the ordering process, or anything, please do not hesitate to ask.
ERRORS & STOCK AVAILABILITY PROBLEMS
Prices on display on this web site are displayed as offers to treat. Confirmation of the sale will not be made until we have had the opportunity to check your order form. This will be after payment has been made by you. If we find that there has been a mistake on the web site as to the price quoted, availability of the goods, or other matter, we reserve the right to cancel the sale. If those circumstances arise, you will be sent a full refund of the price paid for the unavailable items.
Occasionally, supplies are not available from the factory, for example owing to problems such as being out of stock, discontinuance of a pattern, or it not being economically viable to set up the machinery to fulfill a small order. Sometimes, items may be sent but inscribed with the name of a different brand name. The quality of alternatively-marked goods will be identical to, or better than, those ordered. If only these markings are available, they will be sent unless you stipulate that only a specific marking is required. You must state specific preferences like this on the "Add Comments" section of the order form. In the event of you having stated on the order form that only a specific marking is required and this being unavailable, a refund will be issued as soon as we hear of a problem concerning availability. It may be best to ask about special requirements ahead of placing an order so that transaction charges are not incurred.
MADE IN SHEFFIELD
The term "Made in Sheffield" is a protected trade description. At one time, one could confidently claim that Sheffield cutlery was 100% made in Sheffield. However, early in 2009, a major knife-component company in the city closed down and whilst another company took up production, it is believed by us that certain components that form the pieces of cutlery, had to be sourced from other external locations. We do not know where they come from as the companies keep their sources secret, and we are not certain whether those sources are UK or overseas.
Certainly, considerable work is still done in the city relevant to, say, silver plating, assembling, polishing, finishing, quality testing and control, etc. To meet the term "Made in Sheffield" or even "Made in England" is a legal conundrum that is set to keep lawyers wealthy if/when the processes used were ever tested in court.
We do here have a web site with a "steelcitycutlery.com" domain name and do not wish to mislead anyone as to the origins of cutlery sold here. We do not wish to claim that any item is 100% made in Sheffield because we do not know enough about the full manufacturing processes carried out nor the raw material-sourcing that is done by our suppliers. We can assure you that goods sold here are of high quality and, where a "Sheffield-made" connection is claimed or implied, we ask you to take account of the previous comments regarding the fact that it now seems to be a mix of out-sourced components allied to Sheffield know-how, skill and care. Some items sold from our web site or via links from our site that lead to external sites may have no connection with Sheffield at all. If 100% manufacture in Sheffield is vital, please check before ordering.
There may be some instances of older stock which we supply that was made in factories of our suppliers which are not based in Sheffield e.g. Birmingham where Elkington used to have a factory. Please note that there are some items in various sections of our web site, e.g. on our Special Offers page, which may not be made in Sheffield, and the specifications of those items are not guaranteed to match that of merchandise from Sheffield factories. The Special Offers section will invariably display cutlery at lower prices than the main brands but which are usually immediately available from stock.
Many of the goods sold here come with manufacturers guarantees which may be expressed in terms e.g. "25 year silver plate" or possibly "Guaranteed for 50 years". These guarantee references can be found amongst the descriptions accompanying each product that we sell. Guarantees vary from item to item and should be taken only for the product that accompanies the description.
If you have any concerns at all about goods sold here, please ask before you order. We will be happy to answer your questions as fully as we can. Rest assured that items sold on this site are of good quality, made with care and will last for a long time.