Sheffield Cutlery Flatware & Gifts


Cutlery/Canteen Repairs & Restoration

Here we are able to offer you the ability to have your cutlery/flatware restored* to near the condition it was when originally purchased.
* - Some limitations and exclusions apply.

Send us your old cutlery and we will have it repaired and refurbished. It is likely an image or two will be required to help the factory assess the work required.

Services Available


Limitations

If the old handles are secured by way of rivetting, then this type is not suitable for standard handle replacement as offered here. We can only offer rivetted handles to be replaced by wooden ones and it is fair to say that the cost of making and fitting a new wooden handle tends to be prohibitively expensive compared to the cost of simply replacing. If you have items with rivetted handles, we would recommend checking the many excellent knives that we offer on our site here - Granton Knives.

Whilst restoration to the precise original condition might not always be possible, depending on the current condition of the piece(s), significant improvements should be evident.

Some damage cannot be repaired e.g. deep pitting, corrosion, chips or deeply scratched items but we can always refer damaged items to the factory for assessment. Photos and good descriptions of the problems will help.

If you have items that are may be too far gone, it may be better to consider replacing with new. Previously, we have been sent items that have been found in rivers etc. so a repair/restoration may still be possible.

You can send the item(s) in for assessment or Submit Digital Photographs. Should the piece prove to be unsuitable for repair/refurbishment we will only charge you for return postage.

Risks

Unfortunately, on occasions, damage can occur during the renovation process and this is unavoidable. This may be due to hidden aspects e.g. the tang of a knife blade may be corroded within the handle and may break off. It would be impossible to see inside the handle prior to working on a knife. Some other problems can occur and they might not be forseeable until work has begun or has been completed. Please note that you will be required to accept the possibility that some items may break or become otherwise damaged/marked notwithstanding the best efforts of the workforce at the factory. If you do not wish to take the risk, then please consider replacing rather than repairing/re-polishing. The factory reserves the right to decline repair work after inspection of pieces where damage is too great or there are serious risks of further damage during renovation work.

In the unlikely event of loss or damage to the items that you send in for work, please check that you have insurance that would cover the goods. The factory will take all reasonable steps to safeguard your property but events can sometimes happen that may result in loss or damage that are beyond our or their control. Household contents policies often cover "goods temporarily removed" so this may be worth checking should an unforeseen event happen.


Postage & Insurance

These will be quoted on receipt of a detailed specification from you as to which items you need to be repaired and the numbers required. It helps if you can give us an estimated value for insurance purposes when we return the re-worked item(s) to you. Basic postal insurance is for a low value unless enhanced cover is taken out. Please state the value on the enquiry form below so that your return goods can be covered at higher levels than are provided by basic mail services.

When sending the piece(s) to us, please include: Your Name, Address, Postcode, Phone Number, E-Mail Address, Insured Value and a Description of the Work Required.


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REPAIR/RESTORATION ENQUIRY FORM

Please do not use this form to offer us your own goods

Section 1 - About You
Section 2 - Service(s) Required
Section 3 - About The Item(s)
Section 4 - Comments
Type the above number:


cake slice rehandled and polished

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stag handle knife straightened